Privacy Policy


Introduction

Mix Artist Studio ("we", "our" or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, engage our services, purchase products or services, enrol in courses, or otherwise interact with our business.

By using our website or services, you consent to the collection and use of information in accordance with this Privacy Policy.

What Information We Collect

We may collect personal information including, but not limited to:

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Billing information
  • Business or artist name
  • Social media profiles provided voluntarily
  • Audio files, session files and project materials supplied by clients
  • Course enrolment information
  • Communications and correspondence with us
  • Information submitted through website forms
  • Technical information such as IP address, browser type, operating system and device information

How We Collect Information

We may collect information when you:

  • Submit a contact form.
  • Subscribe to our newsletter.
  • Book recording sessions or mixing services.
  • Purchase courses, workshops or consultations.
  • Upload audio files or project materials.
  • Make payments.
  • Communicate with us via email, social media, phone or video conferencing.
  • Browse our website.

Some information may also be collected automatically through cookies, analytics tools and similar technologies.

How We Use Your Information

We use personal information to:

  • Provide recording, production and mixing services.
  • Respond to enquiries and customer support requests.
  • Process bookings and payments.
  • Communicate project updates and revisions.
  • Improve our services and website functionality.
  • Send newsletters, updates and marketing communications where consent has been provided.
  • Meet legal and accounting obligations.

Sharing of Information

We do not sell, rent or trade your personal information to third parties.

We may share information with trusted third-party service providers where necessary to operate our business, including:

  • Payment processors.
  • Website hosting providers.
  • Email marketing providers.
  • File transfer and cloud storage providers.
  • Accounting and business administration services.

These providers are only given access to information necessary to perform their services and are responsible for handling information in accordance with their own privacy policies.

We may also disclose information where required by law.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically using reputable third-party cloud providers and business systems.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Audio Files and Creative Materials

Clients retain ownership of their audio files, recordings and creative materials, subject to the terms of any applicable service agreement.

Files supplied to us may be stored for project management, backup and archival purposes.

Clients are responsible for maintaining their own backups of all project materials and final deliverables.

Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

These technologies may collect information about website usage, pages visited, device information and referral sources.

You can disable cookies through your browser settings, although some website functionality may be affected.

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send occasional updates about services, products, courses, promotions and industry content.

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

Access and Correction

You may request access to personal information we hold about you and request corrections if that information is inaccurate or out of date.

Requests can be made using the contact details below.

Retention of Information

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and maintain business records.

When information is no longer required, reasonable steps will be taken to securely delete or de-identify it.

Third-Party Websites

Our website may contain links to external websites or services operated by third parties.

We are not responsible for the privacy practices or content of those external websites.

Changes to This Policy

We may update this Privacy Policy from time to time.

The most current version published on our website will apply.

Contact Us

If you have questions about this Privacy Policy or wish to access, update or request deletion of your personal information, please contact:

Mix Artist Studio

Email: yarn@mixartist.com.au

Website: mixartist.studio

New South Wales, Australia